Refunds & Returns
Please check your order upon receipt. If your order is incorrect or damaged, please make the driver aware or call us on 0208 303 2040 and we’ll do our best to rectify any problems as quickly as possible.
Wrongly Supplied Products
Please inform us within 24 hours from the date of the goods received, if any items are incorrectly supplied. We will then arrange collection and either swap for a replacement or provide a refund to the same payment card as used to place the order.
If the products received are thought to be damaged or spoilt in some way, the products must be returned so we can conduct a further investigation. If this is the case, this must be before the ‘Use By’ date of the products. If the goods are found to be faulty or spoilt, we will offer a replacement or a full refund. Please call us on 0208 303 2040 within 24 hours of receiving the product for us to be able to do this.
Right To Cancel
Your right to cancel starts at the time of placing the order, however please note that as all of our products are perishable, your right to cancel ceases at midnight prior to the day of your delivery.