Terms & Conditions

Use of Website

This website is owned and operated by Tom’s Butchers Ltd.

The Contract

The steps required creating the contract between you and us are as follows:

  • You place your order for your products online.
  • We will send you and order acknowledgement email detailing the products you have ordered.
  • Order acceptance and the formation of the contract between us will take place on the despatch of the order from our Butchery. (unless we have notified you we do not accept your order or you have cancelled it).

Non-acceptance of an order may be as a result of one of the following:

  • The product you ordered is not available
  • We are unable to obtain authorisation for your payment.
  • A price or product description error is identified
  • You do not meet the eligibility to order criteria set out below

Eligibility to Order

You must be legally entitled to use the payment card used during the ordering process. You must ensure you input the correct delivery address details, including postcode. The order may be declined after processing should the delivery address not be traceable or if there is a mismatch between the delivery address and postcode.


While we endeavour to hold sufficient stock to meet your order, if we have insufficient stock to fulfil your order we will inform you by telephone or email, and offer an alternative product or refund for the price paid for the unavailable goods.

Allergen and Product Information

Please find ingredient and allergen information for products that require it on each product page. However, it is the responsibility of the customer to make contact with the store should you require any further information or have any uncertainties about your purchase – contact on 0208 303 2040. Tom’s Butchers Limited takes no responsibility for any harm caused relating to allergens and ingredients as they will be displayed clearly at point of sale.

Delivery Arrangements

Somebody of 18+ years of age must be at the delivery address to take receipt of the order. We will not leave products at an unattended location (eg in a garage). At the time of placing your order you will be given a date of delivery and the driver will contact you on the day to offer an estimated time of delivery. If nobody is available to receive the delivery, you will be contacted by phone or email to arrange another delivery date. This will be subject to availability and re-delivery will only be offered once. If you have not made contact within 24 hours of failed delivery, the cost of your items (minus and costs incurred – delivery, perished items etc) will be refunded.

A specific time for your delivery cannot be given, however we will endeavour to deliver your order between the hours of 9am and 5pm.  

If there are any errors or shortages in what we supply to you, we ask that these are brought to our attention on the same day by phoning the Butchery. Anything after this, we cannot commit to correcting.

Collection Arrangements

All customers collecting ordered shopping from our Butchery, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping (ie any form of identification matching the cardholder shown in the payment details).

Orders must be collected within 24 hours of the selected collection date chosen at point of transaction. Any time after this, your order will be cancelled and refunded (minus any costs incurred). Any exception to this must be agreed by the manager of the shop upon you contacting the store.

Order Cancellation

You may cancel your order with us by phone on 0208 303 2040. Orders cancelled within 48 hours of delivery are subject to a £10.00 cancellation fee. However, we cannot accept cancellation of your order if you are due to receive your delivery within 24 hours. We will acknowledge receipt of your cancellation and refund the card account on which the goods were purchased.  With regards to Christmas orders, we cannot accept any cancellations after 17th December.


For reasons of hygiene, food safety and by law we are not able to refund items unless the products you have purchased from us are faulty, not as described or are not fit for purpose. If you are unsatisfied with any products please contact us by telephone on the day of receipt of the products.

Company Details


Company number: 13283048

Registered Address: 12 Hatherley Road, Sidcup, England, DA14 4BG

Trading Address: 15 Wellington Parade, Blackfen (Sidcup), DA15 9NB